Overview
Refund and Returns Policy of BuyShop com.au
This Refund and Return Policy (“Policy”) applies to the following purchases:
General
We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
Australian Consumer Law
Under the Australian Consumer Law:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled to cancel the purchase; and to a refund for the price of the goods; and compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
If the failure with the service does not amount to a major failure, you are entitled to a re-supply of the goods within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.
We offer refunds in accordance with the Australian Consumer Law.
The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you are entitled to refund.
If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.
Products Damaged During Delivery and Customer remorse
We don’t do refunds or accept returns for customer remorse.
In the event that the product you ordered has been damaged during delivery, please contact us as soon as possible to make arrangements
Any product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
We will arrange to repair or replace it with an equivalent product, or to refund it, provided that you have contacted us within 2 days from the date of receiving the product.
Exceptions
Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
You misused the said product in a way which caused the problem.
You knew or were made aware of the problem(s) with the product or service before you purchased it.
You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
Any other exceptions that apply under the Australian Consumer Law.
Shipping Costs for purchases and shipping costs for Returns
We ship our products to the whole of Australia for free.
In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, the customer bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
If the Returned Product can easily be shipped or returned, then you are responsible for organizing for the Returned Product to be returned to us. If the Returned Product is eligible for refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the Returned Product and the Shipping cost.
In the event that the customer request that we organize and pay for an inspection, postage, shipping, transportation or collection of a Returned Product, no matter if it turns out to be or not eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
In the event of customer remorse, the customer is responsible for arranging the return of the product and pay for any transfer fee.
Response Time
We aim to process any requests for repairs, replacements or refunds within 14 days of receipt.
How to Return Products
You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.
Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
To be eligible for a refund, repair or replacement, you must provide proof of purchase.
You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
Once we receive the item(s) from your order, a refund will be issued to you in the form of store credit. We do not refund shipping costs. All items must be sent back in their original unworn condition, with no signs of wear or damage, and in the original packaging with any tags attached (if the item arrived with tags).
To begin your return request, please email admin@buyshop.com.au
PLEASE NOTE:
Worn, scratched or damaged pieces will not be accepted. BuyShop com.au has the right to deny and return any items to sender that do not meet these conditions.
We do not offer exchanges. We only offer refunds in the form of store credit.
All objects, sale, sample sale, custom, and discounted items are final sale.
Contact Us
If you wish to speak to us about this Policy or about any refunds, repairs or replacements, please contact us at: admin@buyshop.com.au
